Return Policy

Thank you for choosing VEIL.

Due to the personal-use and consumable nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for opened or unopened VEIL devices, replacement cartridges, bundles, or related products once an order has been fulfilled.

This policy helps us maintain product hygiene, quality control, and the integrity of products supplied to every customer.

No Returns or Refunds

VEIL products are intended for personal use and include filtration components that may be exposed to moisture, exhaled air, odor, and other materials during use.

For this reason, we are unable to accept returned products for resale.

We do not provide refunds or exchanges for:

• Change of mind
• Ordering the wrong item
• Accidental purchases
• Preference regarding performance, airflow, size, feel, or appearance
• Used products
• Opened products
• Unopened products after fulfillment
• Replacement cartridges or other consumable filtration components
• Products that have reached the end of their normal useful life
• Products used contrary to instructions
• Normal wear and tear

Individual results and cartridge life may vary depending on frequency of use, moisture exposure, volume of exhaled air, material being filtered, storage conditions, and other factors.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@buyveil.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos or video showing the problem, when applicable

If we determine that the product arrived damaged, defective, or incorrect, VEIL may, at its discretion, provide a replacement or other appropriate remedy.

We may require reasonable documentation before approving a replacement.

Shipping Damage

Please inspect your order promptly after delivery.

Damage caused during shipping must be reported within 7 days of delivery so we can review the issue and determine the appropriate next step.

VEIL is not responsible for damage reported after this period unless otherwise required by applicable law.

Order Cancellations

Orders are processed quickly.

If you need to cancel or modify an order, contact us as soon as possible at support@buyveil.com.

We cannot guarantee that an order can be canceled or changed once it has entered fulfillment or shipped.

Once an order has been fulfilled, the sale is final.

Refused or Undeliverable Packages

Orders returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other customer-related delivery issue are not automatically eligible for a refund.

Additional shipping charges may apply if the customer requests reshipment.

Lost or Stolen Packages

VEIL is not responsible for packages that are marked as delivered by the carrier but are subsequently lost, stolen, or misplaced.

If you experience a delivery issue, please contact the shipping carrier first and then reach out to us if you need assistance.

Unauthorized Returns

Please do not send products back to VEIL without prior written authorization.

Unauthorized returns may not be accepted, processed, or returned to the sender.

Chargebacks

If you experience an issue with your order, please contact us first at support@buyveil.com so we have an opportunity to help resolve the matter.

Submitting a payment dispute or chargeback does not override this Refund & Return Policy.

Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

Where applicable law requires a refund, replacement, repair, or other remedy, VEIL will comply with those requirements.

Contact Us

Questions regarding your order or this policy can be sent to:

VEIL
Social Promotion Network, LLC d/b/a VEIL
Email: support@buyveil.com
Website: www.buyveil.com